TS-209 Pro can not be found by QNap finder

Discussion on setting up QNAP NAS products.
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daiv
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Joined: Wed Oct 03, 2007 2:30 pm

TS-209 Pro can not be found by QNap finder

Post by daiv »

Hi,

I have the following set up:
1)TS-209 Pro with 2x1 TB Hitachi Descstar HDD
2) The TS-209 is connected to D-Link router DIR-635

Now, here is the strange thing:
When I run the QNap finder program it says that it can not find the TS and thus I can not continue with the installation.

But, in the administrative console of the DIR-635 I can see that has TS-209 is present and even has been assigned an IP address.
I am also able to ping the IP address with no packet loss.
On top of that I am also able to browse to that IP address with IE, where a page is displayed that says something like "The device is not initialized. Please, run the set up program". So that would mean that there is nothing wrong with my router, firewall and antivirus configuration.

Is this a known problem? Any ideas? Hardware problem?
BR
QNAPRei
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Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
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Post by QNAPRei »

Hi daiv,

Which Finder version are you using and which firmware are you trying to install?
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
daiv
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Joined: Wed Oct 03, 2007 2:30 pm

Post by daiv »

Hi again,

The version of QNap Finder is 3.1.2.721, which seems to be the latest version.

I can see that I have 2 files on my CD TS-209-1.1.0.img and
TS-209_20070727-1.1.0-RC5.img.
After checking on you web site I can see that these are not the latest version.
I saw that an image file version 1.1.1 Build 0831 is anounced on you web site but right now is under maintainance and not available for download.

Is there a way to initialize the TS-209 Pro only through a web browser (without involving the finder)?

Rgards
daiv
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Posts: 3
Joined: Wed Oct 03, 2007 2:30 pm

Post by daiv »

Hi QNAPRei,

I appologize for waisting you time - we can close this thread.
I found the error - it was my sneaky firewall Sygate.
Allthough I permitted all outgoing traffic for Qnap finder it appears that was blocking parts of the response.
Thank you!
/ daiv
QNAPRei
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Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Post by QNAPRei »

That's all right. Glad you've solved the prob.
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
JEB
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Joined: Sat Jan 19, 2008 3:09 am

Re: TS-209 Pro can not be found by QNap finder

Post by JEB »

Daiv - I wonder of you can let me know how you configured Sygate to allow this to work. I am just setting my 209-Pro up and I allowed it to access the internet on Sygate when prompted, but Sygate is still blocking the discovery process. If I change Sygate to 'Allow all' the discovery finds it fine.
JEB
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Posts: 4
Joined: Sat Jan 19, 2008 3:09 am

Re: TS-209 Pro can not be found by QNap finder

Post by JEB »

I managed to figure this out - just set up an advanced rule in Sygate that allowed everything for the mac address of my QNAP unit. Seems to work ok now with the Sygate firewall set to normal.
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