Can't login via SSH

Discussion on setting up QNAP NAS products.
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Deathstar
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Joined: Mon Sep 10, 2007 6:53 pm

Can't login via SSH

Post by Deathstar »

Hi guys,

I'm running a WinXPSP2 and a TS-209 non-pro 1.1.1 and can't login via ssh (putty or winscp won't work).

what can I do?

thanks a lot
QNAPRei
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Posts: 700
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Location: Taipei
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Post by QNAPRei »

Have you tried the new hotfix firmware?
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
Deathstar
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Post by Deathstar »

I newer try a beta firmware.

is there any info when its getting final?
Deathstar
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Post by Deathstar »

still won't work, i'll try it with disabled jumbo frames later.
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Ron1
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Post by Ron1 »

The SSH connection should be default enable but could you please check it again?

Also what kind of ssh client software you are using?

Could you connect to the administration page?

If you enable the telnet connection, could you connect to it?

If you could provide more detail in your environment and your procedure, I am sure there will be some expert here helping you.

Currently, lack of the information is really difficult to assist.

Cheers~
Rock n roll TS-409............
Deathstar
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Post by Deathstar »

Ok, here's what I've done 'til now:

SSH connection disabled and re-enabled --> no difference.
I'm using the latest stable putty build on my Windows XP SP2 with firewall disabled.
I do can connect to the admin page.

Telnet isn't tested, I'll check that later.

I got a TS-209 1.1.2 NAS with 9KB Jumbo Frames over Gigabit.
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Ron1
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Post by Ron1 »

Hi, How's the status now for the telnet connection?

If you could connect to the administration page, should be alright to connect with SSH.

Are you establishing the connection in LAN?

If still have trouble, please PM me again I will tell you how to assist you trouble shooting.
Rock n roll TS-409............
Deathstar
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Post by Deathstar »

telnet works fine, only ssh client doesn't.
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Ron1
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Location: Taipei
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Post by Ron1 »

Hi Sir

Could you please write your situation to support@qnap.com?

I had inform my colleague this issue and they will help you directly.

It seems really strange.

Cheers~
Rock n roll TS-409............
Deathstar
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Post by Deathstar »

After updating the system to FW 1.1.3 everythings fine now.
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