USB copy so slow - everything via the network

Printers, HDDs, USB/eSATA drives, 3rd-party programs
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

USB copy so slow - everything via the network

Post by MarkRy »

The USB "copy" function / button seems to be so slow. I estimate about 30 MBs instead of 480Mbs. The file is put in the Qusb folder. To move it where you want it, it needs to be copied over the network! This doesnt make sense to me.

If you attach an eSATA (oe USB) drive at the back, again, you dont get 3GB/s, you are transferring the files via the network (in my case 100mbs).

I must be missing something. Getting files onto the server is slow and managing / moving them is even slower.

I see there is mention of a "move" function in the web file manager. This seems to be desperately needed.

Am I missing something? Thanks.
QNAPRei
Been there, done that
Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Post by QNAPRei »

Hi MarkRy,

Please kindly click here and read the announcement first. It helps us serve you better with more details given. Thank you.
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

Sorry.
TS109Pro
1.1.0
WindowsXP
English
3 in computer, 1 in Ts109
Seagate Enterprise
750Mb
Raid N/A
Download Station, DDNS,FTP,Twonky
USB Printer attached
100Mbs

I attached a Buffalo 8gb USB flash drive and pressed copy button. It took more than 1 hour to copy 5Gb's. I then had to move the files into the appropriate folders and that was all done via the network - completely defeating the point of connecting to the TS109 directly.

Even if the copy button was fast, to put the files into the correct folders is up and back down the network. Without the ability to move files on the NAS there is no point attaching USB or SATA drives as everything is then sent via the network. The copy button seems to transfer data very slowly.

Thanks
Giga-Gaga
New here
Posts: 8
Joined: Thu Sep 06, 2007 1:56 am

Post by Giga-Gaga »

with WinSCP you can move things between folders directly
but that don’t make the usb faster.
sorry for my bad english
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

Thanks Giga-Gaga. Unfortunately WinSCP gives error message described by me and a few other users here:

http://forum.qnap.com/phpbb2/viewtopic.php?p=967#967

A bit stuck on this one.

Ta again.
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

QNAPRei, leaving details didnt seem to make a difference as far as a response is concerned. Just a quota reply?

I am still trying to move / copy large files on the server. I can't understand how moving and copying (within the QNAP) is only via the network.

FlashFXP looked promising but loses connection with the QNAP.

Here is the log, trying to transfer a 5GB file between the USB drive and the QNAP HD.

WinSock 2.0 -- OpenSSL 0.9.8b 04 May 2006
[R] Connecting to QNAP -> DNS=QNAP IP=192.168.1.68 PORT=21
[R] Connected to QNAP
[R] 220 NASFTPD Turbo station 2.x 1.3.1rc2 Server (ProFTPD) [192.168.1.68]
[R] USER admin
[R] 331 Password required for admin
[R] PASS (hidden)
[R] 230 User admin logged in
[R] SYST
[R] 215 UNIX Type: L8
[R] FEAT
[R] 211-Features:
[R] MDTM
[R] REST STREAM
[R] SIZE
[R] 211 End
[R] PWD
[R] 257 "/" is the current directory
[R] TYPE A
[R] 200 Type set to A
[R] PASV
[R] 227 Entering Passive Mode (192,168,1,68,217,212).
[R] Opening data connection IP: 192.168.1.68 PORT: 55764
[R] LIST -al
[R] 150 Opening ASCII mode data connection for file list
[R] 226 Transfer complete
[R] List Complete: 581 bytes in 0.23 seconds (2.4 KB/s)
[R] CWD Qmultimedia
[R] 250-Disk free space at this directory is 333,754,152 KB.
[R] 250 CWD command successful
[R] PWD
[R] 257 "/Qmultimedia" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (192,168,1,68,220,114).
[R] Opening data connection IP: 192.168.1.68 PORT: 56434
[R] LIST -al
[R] 150 Opening ASCII mode data connection for file list
[R] 226 Transfer complete
[R] List Complete: 376 bytes in 0.23 seconds (1.6 KB/s)
[R] CWD /USB Disk 1
[R] 250-Disk free space at this directory is 51,210,568 KB.
[R] 250 CWD command successful
[R] PWD
[R] 257 "/USB Disk 1" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (192,168,1,68,218,182).
[R] Opening data connection IP: 192.168.1.68 PORT: 55990
[R] LIST -al
[R] 150 Opening ASCII mode data connection for file list
[R] 226 Transfer complete
[R] List Complete: 602 bytes in 5.39 seconds (0.1 KB/s)
[R] CWD HD Overflow
[R] 250-Disk free space at this directory is 51,210,568 KB.
[R] 250 CWD command successful
[R] PWD
[R] 257 "/USB Disk 1/HD Overflow" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (192,168,1,68,220,101).
[R] Opening data connection IP: 192.168.1.68 PORT: 56421
[R] LIST -al
[R] 150 Opening ASCII mode data connection for file list
[R] 226 Transfer complete
[R] List Complete: 423 bytes in 0.23 seconds (1.8 KB/s)
[R] RNFR Heroes_4.mpg
[R] 350 File or directory exists, ready for destination name
[R] RNTO /Qmultimedia/Heroes_4.mpg
[R] Connection lost: QNAP
[R] Connecting to QNAP -> DNS=QNAP IP=192.168.1.68 PORT=21
[R] Connected to QNAP
[R] 220 NASFTPD Turbo station 2.x 1.3.1rc2 Server (ProFTPD) [192.168.1.68]
[R] USER admin
[R] 331 Password required for admin
[R] PASS (hidden)
[R] 230 User admin logged in
[R] SYST
[R] 215 UNIX Type: L8
[R] FEAT
[R] 211-Features:
[R] MDTM
[R] REST STREAM
[R] SIZE
[R] 211 End
[R] CWD /USB Disk 1/HD Overflow
[R] 250-Disk free space at this directory is 51,210,568 KB.
[R] 250 CWD command successful
[R] PWD
[R] 257 "/USB Disk 1/HD Overflow" is the current directory
[R] 421 No transfer timeout (300 seconds): closing control connection
[R] Connection lost: QNAP


In the above the connection is stated as lost at 1.5GB but actually nearly 3Gb is transferred before the QNAP stops.

Any ideas why ftp transfers time out / lose connection? Please...
QNAPRei
Been there, done that
Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Post by QNAPRei »

Hi MarkRy,

Sorry to get back to you late. We're working on this issue. Please allow some more time for us to find a solution. We'll be releasing a hotfix firmware which supports WinSCP. You may give a try then. Stay tuned.
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

I will stay tuned. Thanks.
QNAPRei
Been there, done that
Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Post by QNAPRei »

Have you tried the new hotfix firmware then?
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

Thanks for the update.

I had 3 issues with the 109Pro.

1) Error listing directory / Unexpected directory listing using WinSCP - No change with firmware 1.1.2
2) Time out trying to ftp transfer (between USB drive and Qmultimedia) with FlashFXP - No change with new firmware
3) Cannot export from media player to QNAP (export starts but stops after 10Kb) - no change with new firmware.

Unfortunately I still have the same problems.

Thank you.
User avatar
AndyChuo
Experience counts
Posts: 2388
Joined: Thu Sep 13, 2007 11:56 am
Location: Taipei, Taiwan

Post by AndyChuo »

Hi MarkRy,
1) Error listing directory / Unexpected directory listing using WinSCP - No change with firmware 1.1.2
With this prob you had I got the feedback from our engineer once again and saying they have no problem using WinSCP. In order to clarify the issue I tried to install WinSCP myself yesterday and it did work plus we received no reports from other users indicating the same issue. Would you please check again on every steps when re-installing it and let us know if you make it or not, thanks.
2) Time out trying to ftp transfer (between USB drive and Qmultimedia) with FlashFXP - No change with new firmware
The latest beta firmware does not detail this prob in the change log and so it of cuz has no change if you do the update.
3) Cannot export from media player to QNAP (export starts but stops after 10Kb) - no change with new firmware.
I think me and our engineer have discussed this issue with you quite some time ago and here we'd like to let you know that we have been testing our product against many other players currently available and most of them play fine without any probs. This player you got (iplayer if i can remember) we havne't get a chance to get one on hand due to our policy for purchasing third party device for compatibility testing. It might have been its number of potential users worldwide or their willingness to work with us for compatibility testing. Therefore I won't say 'No' but 'Maybe' we will get one and contact the vendor for possible compatibility testing against our products in the near future.

Andy
=============================================================>>>
TS-659-Pro [RAID6] rtorrent+SABnzbdplus+SickBeard+Couchpotato [Best PVR] Plex+PMS [Ultimate Streamer]
Apple iPad [Best Tablet] HTC One M8 [Mobile Phone] Samsung UA46ES6100 [My Screen] KRK Rokit 6 [Audio Speakers]
Chrome Cast [Screen Casting] Philips Hue [Personal Lighing]
Buffalo WZR-1750DHP [My Wifi Hub] D-Link DGS-1005D [Gbit Network]
=============================================================>>>
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

Thanks QnapAndy

1) Jogi100 seems to have the same problem here:

http://forum.qnap.com/phpbb2/viewtopic. ... sc&start=0

It is discussed here:

http://winscp.net/forum/viewtopic.php?t ... 7b820c93d5

I will reinstall it too. EDIT - reinstalled 4.04 and 4.03 - no change - same error. Note: It appears to be directories with .avi / wmv / mpg files. Folders with music or photos open without error. Hope that helps.


2) OK, sorry I thought ftp was improved. I will wait for update (unless WinSCP works first). Why do you think it is timing out?

3) Jowi in his post of Sun Sep 30, 2007 7:21 has the same problem.

http://forum.qnap.com/phpbb2/viewtopic.php?p=2097#2097

This is the new firmware and I am sure he does not have the same player - so it is not an isolated problem.

Thanks
Last edited by MarkRy on Thu Oct 04, 2007 7:13 pm, edited 2 times in total.
jogi100
New here
Posts: 3
Joined: Mon Sep 03, 2007 7:05 pm

Post by jogi100 »

Sorry QNAPAndy,

but with the new Firmware 1.1.2 build 0928T the problem still exists.

Image
TS-109 - V 1.1.3 (1018) - SAMSUNG HD501LJ CR10
MarkRy
Starting out
Posts: 49
Joined: Mon Sep 03, 2007 5:50 pm

Post by MarkRy »

Hi

Any response? Any progress getting it working as it should?

Thanks
jogi100
New here
Posts: 3
Joined: Mon Sep 03, 2007 7:05 pm

Post by jogi100 »

no change - same problem
TS-109 - V 1.1.3 (1018) - SAMSUNG HD501LJ CR10
Post Reply

Return to “Hardware & Software Compatibility”